HEALTH Salford Living Salford Living has been involved in retirement villages since 1983, and now operates seven villages with high levels of unit occupancy and an established sense of community among the residents.  Salford Living's philosophy is to encourage healthy lifestyles and to support the community by providing a range of services, products and care, which contribute to a long and fulfilling life.  It operates in Queensland, Victoria and South Australia.      Requirement Salford Living needed a user-friendly web enabled risk system that could be accessed by staff based at Head Office and branch locations.  Crucially, the RELIANCE system needed to not only alert management to emerging issues (Risk system) but also to tell them when obligations and tasks (Compliance system) were not being completed.  The latter was of particular importance because of the Aged Care legislation and accreditation process that operators must undertake. Solution RELIANCE enables Salford Living to manage its risk and compliance information from the same system.  Both systems are integrated so that items can be linked and shared.  As part of the implementation we installed the system via a Virtual Private Network (VPN) and provided on-site setup and training services. Benefit Since RELIANCE runs RISK and COMPLIANCE on the same overall system it has saved time and effort in IT infrastructure, setup and training.  The systems can be easily accessed across the corporate network.  The scalability and adaptability of the system have been important as the risk framework continues to change with the transition of the group to a publicly listed company.

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