UTILITIES GWM Water GWM Water is a major water utility operator looking after around 70,000 customers with a geographic spread of 62,000 square kilometres, which is about 30% of Victoria. This area is similar in size to Tasmania and covers 13 municipalities either fully or partially. Requirement GWM Water needed a risk management system that users could follow easily and access securely.  It needed to reflect the robust framework embraced by the Risk Management Standard AS4360.  GWM also required expert advice and assistance on its Audit, Risk and Compliance program. Solution Our integrated software and services solution met all of GWM's requirements.  Our software provided a scalable and highly adaptable risk information system while our service deliverables provided the necessary rigour around the Audit, Risk and Compliance program.  Professional services included: Education and training of Board, executive officers and staff Planning and facilitation of Board risk workshops Development of Audit, Risk and Compliance program Documentation of policy and procedure manuals Re-engineering of risk assessment process Benefit The software has grown with the business over many years and is an integral part of GWM's risk management operations.  Our new product RELIANCE has been warmly received and because it is easy to use and access the number of enterprise users has increased.  Overall, work practice efficiencies have resulted and the risk culture has improved.  New projects, for example the Wimmera Mallee Pipeline Project, have been built into the risk system with confidence.

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