Learn why leading businesses use our incident management software

Our online incident management solution keeps you well-informed about accidents, near-misses and other hazardous events.  Track items as they get logged via our secure incident portal, analyse trends and manage investigations or claims.  Whether you've outgrown Excel, looking to replace a tired legacy system or just beginning your journey...look no further than Risk Wizard.

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Simple, secure and budget conscious

Incident system capture forms, terminology, visual dashboards, reports and workflow settings can all be setup right 'out-of-the-box' with minimum effort.

Because Risk Wizard is quicker to access, easier to manage with better security, you spend less time and effort than on Excel or outdated legacy systems.

Invite anyone to log incidents for free via our cloud incident management tool

Risk Wizard is suitable for logging incidents by individuals, small teams, right through to any staff enterprise-wide.  The software is appealing because it helps you start small and will gradually grow with your incident management program.

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Individual managers can run incident reports for their department by location, importance, incident type and immediately know what's happening and where.

Departmental Teams can quickly and easily keep track of their accidents, breaches and complaints as soon as they happen and immediately assign action plans if need be.

The entire Enterprise can benefit from a system that everyone can access 24/7 and automatically emails staff and supervisors required alerts and incident summaries.

Explore a typical incident system case study  

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Requirement

An external audit identified and confirmed the inconsistencies in reporting processes between a network of facilities.
 
The audit recommended that Maroondah City Council should consider implementing an online System for recording the OH&S and Risk incidents council wide.

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Solution

Our  incident management solution provided features, functionality and flexibility recommended by the external audit.
 
Our solution also provides a user-friendly layout that enables users to quickly enter incident details directly into a secure cloud based system.

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Benefit

Management and Council executive now have instantaneous notification of any incident.  Live reports can be created providing visibility of all incidents across facilities.
 
The improved workflow achieved by only entering data once has also resulted in time management efficiencies.

"Simplifying incident workflow processes at the touch of a button"

"Instead of a laborious manual process, incidents are now entered via iPads or desktops then relayed automatically to facility management and signed off within agreed timeframes.  Daily summary reports emailed by the system are great while customised reports easily identify accident trends."

Discover how better incident management reporting could help your business 

Risk Wizard consistently delivers the right information at the right time to the right people.

Its feature-rich reports are clear and simple so that knowledge can be quickly acted upon.

The incident reports you need are at your fingertips with Risk Wizard.

Always informative. Always reliable. Always on time.

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Incident reports that identify problem groups or areas

With Risk Wizard you can easily focus on the accident record of a particular group or category over a time period. You can quickly obtain accurate reports on accidents and incidents that occured for example, the previous year, month or week. This information provides a solid knowledge platform for you to build upon.

"Wouldn't it be great if we could review all the staff accidents or incidents that occurred last financial year?"

Incident reports that identify underlying trend factors

With Risk Wizard you can record multiple causes for an incident and easily monitor and compare timings. This allows you to quickly correlate a particular contributing factor to a specific time of the day, for example, more accidents might occur later in the day when the floors are dirtier.

"Wouldn't it be great if we could track the causes and timing of incidents so that any data correlations become more obvious?"

Incident reports that cover
precise time periods

With Risk Wizard you can easily pinpoint the incidents that happened, were reported or investigated within precise date and time periods across different locations. The system retrieves and reports the information you need within seconds, freeing up your time to understand the situation and initiate further action as required.

"Wouldn't it be great if we could review all the incidents that happened between 9:00am and 5:00pm on any given day?"

Incident reports that enable 
activity data comparison

With Risk Wizard you can easily compare the underlying incident record items between activities or operations. You can quickly spot differences and trends that enable conclusions to be drawn on the work environment and potential changes that you need to make.

"Wouldn't it be great if we could compare the incident type and rate for the same activities even when they are undertaken at different times or locations?"

Understand our secure, paperless solution for incident management in under 2 minutes

Why you need incident software for business

Using spreadsheets  is unreliable, insecure and prone to error.  Our incident management solution avoids work duplication, minimises potential failure points, maximises legibility and clarity of communication. 

What incident software does for your business

The software holds and reports incident information related to your operations.  It highlights incident trends and escalates overdue action plans.  Information is shown through dashboards, reports, charts, registers and simple forms.

How incident software
helps your business

Staff and management enjoy much better security and privacy of collected information, much greater visibility and oversight of stakeholder accidents, incidents and near-misses across departments or entire organisation.

Find out how improved workflow could help your incident management process 

Our workflow notification engine automatically alerts the right people when incidents or events happen ensuring situations are immediately managed while preventing further escalation.

Its automated emails are clear, simple and quick to act upon.

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Workflow solution for
accidents and incidents

Risk Wizard's incident management system is like having your own Personal Assistant. Emails automatically advise employees about their allocated tasks and remind them when to take action so nothing is ignored or forgotten.

"Risk Wizard is more than a diary, it's a total task and event workflow solution for accidents and incidents."

Simple, streamlined,
secure incident workflow

Once task details are entered the system takes over. Workflow reminders and alerts are automatically initiated which streamlines task management and ensures completion within designated time frames.

"I really value a simple solution that enables employees to manage their incident responsibilities easily and securely."

Personalised automatic
workflow notifications

With Risk Wizard you can easily assign and monitor ongoing tasks, for example, monthly quality check. Reminders are emailed before due dates while overdue task notifications can be automatically escalated to superiors.

"Wouldn't it be great to allocate tasks, automatically send 'to do' reminders and be notified about completed or overdue items?"

Specific email reminders target each individual task

Easily set up hourly, daily, weekly, monthly or yearly task reminders. Having specific reminders for each situation ensures your team is more likely to complete their responsibilities within required time frames.

"Receiving automatic task reminders is really valuable.  Personalising them for individual tasks is priceless."

Look for these core attributes in your next incident management tool 

Flexible cost model

Only the few individuals at the heart of the incident management process need to be licensed to use the software.

 

This allows your whole organisation to log incidents and receive investigatory and remedial actions to undertake, at no additional cost.

Automatic notifications

When an incident is logged the relevant members of staff can receive an e-mail alert. For example, if a serious injury is logged, the head of health and safety can be alerted.

 

The correct incident management process starts the second the incident is logged.

Effective reporting

The solution comes with standard reports and a report design tool that enables you to create your own reports.

 

For example, a report can be easily created that show your incidents by incident type, over a given time period, for a particular location or department.

Incident data tracking

All activity within the system is logged and audited enabling you to create reports showing the ‘life’ of an incident including actions taken to investigate it, who did it and when, plus remedial actions taken.

 

This provides an auditable report for regulators and other stakeholders demonstrating that ‘best practice’ incident process has been followed.

Incident data security

The data is held in a secure centralised database and ‘permissions’ can be used to restrict access to a particular incident or incidents to an individual or group of people.

 

For example, if very sensitive information is added to an incident record during its life, it can be ‘locked’ at that point so that only the executive team can then see it.

Incident data relevance

You can set up and maintain ‘questionnaires’ that step the person logging the incident through a series of questions to collect only data relevant to that particular type of incident.

 

A person logging an incident, e.g. losing sensitive data is not faced with fields asking for details of an accident. This makes it much easier and less confusing.

It costs nothing to see our simple, flexible incident management system at work

Whether you've just started to log incident data, looking to progress from Excel spreadsheets or decided to replace an outdated legacy IT system, we can help you take the next step up to a simple, flexible, secure incident management software tool that's affordable and will save you time, effort and resources.  Book a demo today to discover the benefits we can offer you.

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Check the 'must have' features and benefits of leading incident management solutions

Flexibility & scalablity

Flexible framework easily amended over time to reflect changes in structure or environment. Suited to any sized group in any industry who need to log incidents 24/7/365.

Functionality & price

An exhaustive list of rich features comes as standard.

 

Very competitive annual fees includes all costs (licence fees, upgrades, helpdesk) with no surprises.

Follows ISO 27035

Based on principles of ISO 27035: Information security incident management means organisations that follow this international standard can trust the underlying software design and methodology.

Customisable forms

Ability to build unique Incident Form templates so that all required information can be captured quickly and easily. Pictures, maps and diagrams can be used to visually enhance understanding.

Automatic workflow

Once an incident is recorded the system automatically emails the people responsible ‘in real time’ so they can act immediately. This provides rapid insight into all reportable events across the organisation.

Incident trending

Tells an organisation at any time its incident history and highlights incident trends so resources can be concentrated where needed most. Visual dashboards and reports convey results quickly and easily.

Incident management software 101
Get across the basics

Management and key personnel should have rapid insight into reportable events across their business operations.  Our Incident software automatically alerts the right people when events happen ensuring that organisations can begin managing the situation immediately while preventing any further escalation.

Incidents that can be managed

  • Accidents and near misses

  • Complaints

  • Contract and licence breaches

  • Damage and theft

  • Fraud and loss events

  • Injuries

  • Liability claims and investigations

  • Privacy and security breaches

  • System delays, failures and outages

Application to the workplace

Our clients setup all of their incident types within the system so that when staff log information they are all using the same organisational framework.

 

Incident alerts are automatically generated and remedial actions or investigations are notified to staff who simply click an email link to access their assigned activities.

Incident software outcomes

Enables anyone in an organisation to record an incident and have an email automatically alert the manager responsible about what has happened.

 

Allows the organisation to build its own unique incident form templates so that all of its required information can be captured quickly and easily.

 

Pictures, maps and diagrams are used to show where incidents have occurred which visually enhances the organisation's understanding of the situation.

Incident software benefits

Tells an organisation at any time its incident history and highlights incident trends so resources can be concentrated where they are needed most.

 

Incidents are reported in ‘real time’ to the right people which enables them to be dealt with once they happen.

 

Follows the International Incident Management Standard (ISO27035) and best practice guidelines which means organisations can trust the software design and methodology.

Spend only days not weeks on our
incident software implementation

Implementing Risk Wizard is easy, quick and done in a matter of days.  We can upload your existing incident register and help tailor online incident forms to match your paper-based ones.  We can help shape your security framework so sensitive incident types are segregated.  Our webinar education sessions are a great way to get the message across to anyone needing to log an incident via the cloud portal.

Install

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Install the software in a

local, safe, cloud site

Setup

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Setup incident framework, system settings and incident data

Train

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Train staff how to maintain

and use the system

Take a 30 minute online test drive in our proven incident management solution

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Learn to drive it after one short session

Learn how you can tailor your incident reporting framework, track and monitor your incident trends and automatically manage remedial action plans...amongst a range of other features and benefits.    

Book an online demo today with one of our experts and see how easy it is to manage and keep safe all of your incidents in the one place at a price that won't blow your budget.